Services - Problem Solving

Disciplined Problem Solving SAE AS13000

The world’s Aero Engine Manufacturers, via the G22 working group (AESQ), have formally adopted 8D via the development of the new SAE AS13000 standard that requires a universal approach to problem solving activities throughout the supply chain

This two day workshop will be beneficial to anyone involved in problem solving activities. The content of the course covers all aspects of solving problems via team selection, presentation of data and identification of root cause analysis and prevention of reoccurrence by following the 8D methodology which has now been formally recognised by the world’s leading Aero Engine Manufacturers. Practical real life examples using its tools and techniques are included.


Quality Tools and A3 Reporting

Concept Solutions offer a variety of options including training and/or support packages designed to deploy the use of the 7 Quality Tools and A3 reporting.

Seven Basic Quality Tools

  1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.
  1. Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.
  1. Control charts: Graphs used to study how a process changes over time.
  1. Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.
  1. Pareto chart: Shows on a bar graph which factors are more significant.
  1. Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a relationship.
  1. Stratification: A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace "stratification" with "flowchart" or "run chart").


Seven New Management and Planning Tools

  1. Affinity diagram: organizes a large number of ideas into their natural relationships.
  1. Relations diagram: shows cause-and-effect relationships and helps you analyze the natural links between different aspects of a complex situation. 
  1. Tree diagram: breaks down broad categories into finer and finer levels of detail, helping you move your thinking step by step from generalities to specifics. 
  1. Matrix diagram: shows the relationship between two, three or four groups of information and can give information about the relationship, such as its strength, the roles played by various individuals, or measurements. 
  1. Matrix data analysis: a complex mathematical technique for analyzing matrices, often replaced in this list by the similar prioritization matrix. One of the most rigorous, careful and time-consuming of decision-making tools, a prioritization matrix is an L-shaped matrix that uses pairwise comparisons of a list of options to a set of criteria in order to choose the best option(s). 
  1. Arrow diagram: shows the required order of tasks in a project or process, the best schedule for the entire project, and potential scheduling and resource problems and their solutions. 
  1. Process decision program chart (PDPC): systematically identifies what might go wrong in a plan under development

Risk and Reward Projects

Concept Solutions offer a variety of options designed to enable companies to achieve their objectives by leading project using a combination of Lean Enterprise and Six sigma tools with the aim of completing a project and embedding the solution in a sustainable way for the company.

Historically projects have revolved around Through-put, Reducing the Cost of Quality & Supplier development projects.


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